Refund policy

Our refund policy is valid for 14 days. If more than 14 days have passed since the purchase date, we cannot offer a refund or exchange.

Returnable products must be unused and in the same condition as when received. They must also be in their original packaging.

Many products are non-returnable. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns of personal hygiene items, hazardous materials, or flammable liquids or gases.

Non-returnable products:

Gift cards

Downloadable software products

Certain health and hygiene products

To issue a refund, we require a receipt or proof of purchase.

Please do not return products to the manufacturer.

Processing:
After receiving and inspecting your return, we will send you an email to confirm receipt. We will also inform you whether the refund has been accepted or declined.

If the refund is accepted, it will be processed and the amount will be automatically refunded to your credit card or original payment method within a certain period of time.

Delays or missing refunds:
If you haven't received your refund yet, please first check your bank account.
Then contact your credit card company, as it can take some time for the refund to be officially processed.
After that, contact your bank. Processing times may vary.

If you have gone through all these steps and still have not received a refund, please contact us by email at jens@truakos.com.

Refunds:
If your product is defective, you will not incur any costs. If you cancel your order during delivery, you will be responsible for all shipping costs. If your product is not defective and you wish to return it, you will be responsible for all return shipping costs. Unless otherwise stated in the return policy, you will not incur any further costs.

Exchanges:
We only exchange defective or damaged products. If you would like to exchange it for the same product, please send an email to jens@truakos.com.

If your product is defective, you will not incur any costs. If you ordered the wrong product and wish to exchange it for another one, you will be responsible for the return shipping costs. Unless otherwise stated in the return policy, you will not incur any further costs.

Gifts:
If the product was marked as a gift at the time of purchase and shipped directly to you, you will receive gift credit equal to the value of the returned product. Gift cards will be sent to you after we receive the return. If the product was not marked as a gift at the time of purchase, or if the gift giver placed the order for later delivery to you, we will refund the gift giver and notify them of your refund.

Shipping
Please send returns to the following address:
Name: PATAC GM
Address: Halskestraße 27
City: Ratingen
State: NRW
Postal Code: 40880
Country: Germany

Please confirm the status of your package before returning it by emailing jens@truakos.com. After confirmation that the package is in good condition, you can return it according to the customer service instructions. Returns without confirmation or prior authorization will not be refunded.

You are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted.

Depending on where you live, the time it takes to receive a replacement product may vary.

If the value of your goods exceeds £799, we recommend using a tracking service or taking out shipping insurance. We do not guarantee the receipt of returned goods.