General Terms and Conditions (GTC)

Payment methods:
Shopline accepts the following credit cards for online payments: Visa, Mastercard, Visa Electron, Maestro, American Express, PayPal, and Apple Pay.
Your account will only be charged after the physical product has been shipped or the virtual product has been created – unless otherwise agreed or stated in your order.

Reservation fees:
When paying by credit card, an amount equal to the order value is reserved. This amount remains reserved until the online shop has processed and shipped your order.
After the order has been shipped, the amount will be debited from your account.
The duration of the reservation depends on the specific product or service.

Credit card authorization:
When using a payment card, an amount may be reserved on your account, making your available balance appear lower.
If you or the online shop cancel the order, the shop can no longer process the payment; however, the reservation may remain visible for some time.
Please note: Only your bank or card issuer can remove such a reservation.

Once the shop has processed and charged your order, the amount will be debited and the transaction will appear on your bank statement.

All prices on the website include VAT.
Currencies used: Euro (EUR), US Dollar (USD).

Shopline uses a secure payment server and encrypts all data with SSL protocol to protect your information and ensure that third parties cannot access it.

Delivery & Shipping:
Delivery time for your order is 7–12 business days.
Shopline ships via Yanwen, Yun Express, PostNord, and the postal service.
Shipping costs are calculated based on the product weight.
You can choose whether your order is delivered to your home or to a nearby parcel shop.
Upon shipment, you will receive a tracking number so you can track your package at any time.

Right of withdrawal (14-day return policy):
Shopline offers a 14-day return policy with a full refund for products purchased through the website – unless otherwise agreed in your order.
The 14-day period begins on the shipping date of your order.
Return shipping costs are the responsibility of the customer.
You must inform us of your withdrawal within 14 days of delivery and return the goods within a further 14 days of notification.
If you wish to exercise your right of withdrawal, please send an email to jens@truakos.com with a clear statement.

Condition of returned products:
If the product has been used beyond what is necessary to ascertain its features, condition, and functionality, you are liable for any potential loss in value.
This means you should only test the product as you would in a store.
Excessive use will render the product used and reduce its value – which may result in a partial or full refusal of your refund.
Shopline determines the condition of returned products.

Warranty:
In accordance with Swedish consumer protection law, products are covered by a 2-year warranty.
This covers defects in programming, materials, and workmanship.
Claims must be reported to Shopline within a reasonable timeframe after receipt of the goods.
A period of one month is considered reasonable unless otherwise agreed.
Reasonable return shipping costs will be reimbursed.

The right to make a claim is void if the product is used or handled improperly.
Shopline will cover return shipping costs within reasonable limits.

Contact for refunds:
Jindao, Guangdong Province, 510000, China.
Email: jens@truakos.com.
Warranty claims sent by registered mail will not be accepted.

Customer Service & Data Protection:
We do not sell or share your personal data with third parties.
This information is stored in our customer database and can be deleted upon request.

To conclude a contract with Shopline, we require the following information:

name

address

Telephone number

E-mail address

Your personal data will be collected solely for processing your order.
The data will be stored by Shopline and deleted after five years.

When collecting personal data on our website, we always obtain your consent and inform you about the type and purpose of the data collection.

Only Shopline managers and authorized employees have access to your data.
Shopline is responsible for the processing of personal data.
We do not store or transfer customer payment information.

These Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.